Shipping & Returns

Our orders are thoughtfully packaged with eco-friendly shipping supplies. All orders are shipped from our studio in Berlin.

Shipping Fees

 

Returns

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you. 

We cannot accept returns for custom-made orders. 

Make sure the items you want to return are in the same condition in which you've received it. The products should be unworn, not creased or smashed in any way. Please neatly fold in the original packaging including all labels for a full refund. 

How to return your item:

1. If you want to return an item, simply email us at support@womanofvegan.com, tell us your order number and the reason for your return.  

2. Ship us your order in the same condition in which you've received it. 

3. Returns have to be paid by you. You will be refunded the product price and initial shipping costs.

4. Once your return item arrives and is inspected, we will send you an email to notify you that we have approved your refund. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded and a credit will be applied to your initial method of payment. 

 Please do not send back your items without contacting us first. 

You have to pay for a return shipping if the package is returned to us because it has not been picked up at the post office or packet shop. If you wish for the package to be shipped a second time, you will need to pay for a new shipping fee. 

Sofort Bank transfers

Sofort bank transfers are not automatic and your payment usually takes 3 working days to reach us. We will only ship your order once we receive your payment. To receive your order faster, please choose another method of payment like PayPal or credit card.