Shipping & Returns
Our orders are thoughtfully packaged with eco-friendly shipping supplies. All orders are shipped from our studio in Berlin. Please check-out to see the exact shipping fee to your location.
We require 5 to 6 business days to prepare your order and 7 business days for custom orders. Once your order is shipped, you will receive a shipping confirmation email with the tracking information. We ship with UPS and DHL.
You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.
We cannot accept returns for custom-made orders.
Make sure the items you want to return are in the same condition in which you've received it. The products should be unused, not creased or smashed in any way.
How to return your item:
1. If you want to return an item, simply email us at firstname.lastname@example.org, tell us your order number and the reason for your return.
2. Ship the package to us.
3. You will be refunded the product price and initial shipping costs.
4. Once your return item arrives and is inspected, we will send you an email to notify you that we have approved your refund. The product price and initial shipping costs will be refunded and a credit will be applied to your initial method of payment.
Please do not send back your items without contacting us first.