Orders

Are you based in Germany? Good, cause we are too. Shipping within Germany costs only 4,95€ and orders are shipped via DHL Go Green, the DHL climate neutral delivery.

International shipping rates and courier varies by country. To know the exact shipping fee to your location please initiate checkout. 

We ship worldwide.

Orders ship within 1-3 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with shipping number and tracking.

If you're in Germany, your order will arrive within 1-2 business days after it ships. 

If you're in Europe, your order will arrive within 3-7 business days after it ships.

If you're outside of Europe, your order can take several weeks to arrive, depending on your location. Please contact us for more detail.

We ship from Berlin, Germany.

We do our best to ship every order as soon as possible and because of that most of the times we are unable to make changes to order details, including address changes. If you need to change anything, please email support@womanofvegan.com as soon as possible and we will do our best to accommodate changes before your order processes. Please note that if you've already received your shipping confirmation email, we're unable to make any changes.

Taxes are already included in the product price you see on the website. Within the European Union you will not be charged for customs.

For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

We accept PayPal, Credit Cards and Klarna.

Yes, of course. Our package is thoughtfully prepared with eco friendly shipping supplies. We use recyclable paper shipping box, vegan and biodegradable stickers, recycled and recyclable tissue paper, recyclable paper tape and recyclable paper flyer. 

Please reuse or recycle the contents of your package.

Returns

Please carefully read our full return policy. 

We gladly accept unworn, unwashed items with the tags still attached within 14 days from the day on which the goods were delivered to you. Once we receive your return and verify the quality, we will process your refund to the payment method used in the original order. 

To initiate a return or refund process, please send us an email to support@womanofvegan.com with your full name and order number. Please do not send back your item without contacting us first. Please also have in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Once we have received your item, please allow 1-3 business days to process your return and 1-7 business days for your bank to post the refund to your account. We’ll send you an email when we have processed your refund so you know it’s on the way.

Please keep in mind that in order for you to receive a refund your item must be returned in the same condition that you received it, therefore should not have been used, washed and you should not have removed any labels. When returning the product to us, please make sure that is securely packed so it reaches us in a good condition.

Wholesale

We are very happy you are interested in selling WOV on your fair fashion store. Please send us an email to support@womanofvegan.com or business@womanofvegan.com so we can discuss further. 

Other

No worries :) Please feel free to email us at support@womanofvegan.com and we'll do our best to reply to you within 2 business days. 

We are available every day through email at support@womanofvegan.com. We usually reply on the same day, but please keep in mind we are a very small team. We ask that you allow us 1-3 business days to process your enquiries.